Privacy Policy

This Privacy Policy explains how Funbet Casino may collect, use, store and protect information when you visit our website, create an account or use our gambling services.

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Information we may collect

Funbet Casino may handle information that you provide when you browse the website, register for an account, communicate with support, make a deposit, request a withdrawal or otherwise use our services. We aim to collect information that is reasonably needed to operate the website, provide gambling services, meet our obligations and support a safe experience for players in Australia.

Contents

The information we handle can vary depending on how you use the website and the services available to you. It may include details supplied during registration, information used to confirm your identity and records connected with payments and transactions. Some information may also be collected automatically from the device or browser used to access the website.

Types of information

Account details, such as your name, date of birth, residential information, username, contact details and other registration information.
Identity and verification information, including documents or details needed to confirm your identity, age, eligibility or account ownership.
Payment and transaction records, including deposits, withdrawals, account balances, payment method details and information about gambling activity.
Communications and support records, such as messages, requests, feedback, complaints and information you provide when we help with an account issue.
Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings and general location information.
Cookie and usage information, including pages viewed, links followed, session activity, preferences and information about how you interact with the website.

You should provide information that is accurate and keep your account details up to date. If you provide information about another person, you should have permission to do so and should ensure that they understand how their information may be used. Some information may be required before an account can be opened, maintained or used.

How we use information

We may use personal information for purposes connected with operating Funbet Casino and providing the services you request. This includes creating and managing accounts, processing transactions, responding to enquiries and maintaining the functionality and security of the website. Information may also be used to understand service performance and improve the player experience.

To register, verify and administer your account.
To confirm identity, age, account ownership and other eligibility requirements.
To process deposits, withdrawals and other account transactions.
To carry out security, anti-fraud, anti-money-laundering and responsible gambling checks where appropriate.
To communicate with you about your account, transactions, requests, service updates and important operational matters.
To provide customer support and investigate complaints, disputes, suspicious activity or technical problems.
To understand website use, diagnose errors, maintain systems and improve content, features and services.
To send marketing or promotional communications where permitted and where you have provided consent or another lawful basis applies.
To meet legal, regulatory, accounting, reporting and record-keeping requirements.
To protect the rights, property, safety and security of Funbet Casino, players and other people.

We do not use personal information for purposes that are unrelated to the operation of the website or the services without an appropriate reason or, where required, your permission. If a new use is materially different from the purpose for which information was collected, we may provide additional information or seek consent where this is required.

When information may be shared

Information may be shared with service providers and professional advisers that help operate the website or provide services on our behalf. These parties may support payment processing, identity and verification checks, fraud prevention, information technology, website hosting, communications, customer support, security, auditing and similar functions. They should only handle information as needed for the relevant service and subject to appropriate obligations.

Information may also be disclosed where necessary to process a transaction, protect the website, investigate suspected unlawful or harmful activity, respond to a valid legal request or comply with an applicable obligation. Where information is transferred or handled outside Australia, reasonable steps may be taken to protect it in accordance with applicable requirements.

Cookies, security and retention

Cookies and similar technologies

Funbet Casino may use cookies and similar technologies to keep the website working, remember preferences, maintain account sessions, improve security, understand website traffic and support relevant communications. Some cookies are necessary for core features, while others help us analyse how the website is used or improve content and performance.

You can manage or restrict cookies through the settings in your browser. If you block or delete certain cookies, some website features may not work as intended, and you may need to enter information again or adjust your preferences each time you visit. Browser controls may not remove all forms of technical or account-related information.

Protecting information

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure, so you should also protect your login details and notify support if you believe your account has been accessed without permission.

You are responsible for keeping your username, password and other account credentials confidential. Do not share them with another person. We will not normally ask you to disclose a password through an unsolicited message. If you suspect that your details, device or account may be compromised, contact support promptly so the matter can be reviewed.

Keeping information

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period depends on the type of record, why it was collected, account and transaction history, security needs and applicable obligations.

Closing an account does not always mean that every record can be deleted immediately. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law, or may need to be retained to resolve disputes, prevent fraud, protect the website or establish and defend legal claims. When records are no longer needed, they may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy choices and rights

Depending on the circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be kept, and withdrawing consent to marketing communications.

To exercise a privacy right or ask a question about how your information is handled, contact support@funbetcasino.best. Please describe your request clearly and provide enough information for us to understand the account or records involved. We may need to verify your identity before responding, particularly where the request involves account access, identity documents, payment records or other sensitive information.

Access: ask what personal information is held about you and, where appropriate, request a copy or explanation of how it is used.
Correction: tell us which information is incorrect, incomplete or out of date and provide the updated details.
Deletion: ask for personal information to be deleted where it is no longer required or where another valid basis for deletion applies.
Marketing consent: withdraw your consent to marketing communications by contacting support@funbetcasino.best or using an unsubscribe option included in a marketing message.
Privacy questions: ask for clarification about the collection, use, sharing, security or retention of your information.

A request to withdraw marketing consent will not necessarily affect service messages that are needed to operate your account, process transactions, provide security notices or communicate important changes. Similarly, a deletion request may be limited where information must be retained for legal, security, financial, dispute-resolution or other legitimate purposes. If a request cannot be completed in full, we will aim to explain the reason in general terms.

Updates and questions

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will apply when made available through the website, unless a different commencement arrangement is stated. We encourage you to review this page periodically so you remain aware of how information may be handled.

If you have a question, concern or complaint about this Privacy Policy or the handling of your personal information, please contact support@funbetcasino.best. We will review privacy enquiries and take reasonable steps to respond and address concerns in accordance with applicable requirements.